Analytical Instruments is renowned for having exceptional customer and technical support.

The unit is leveraging the availability of a broad range of expertise to build an after sales capability that will be unmatched in the industry providing customers a team of highly trained Technical Application Specialists, After Sales Service Engineers and Technicians to assist in selecting products tailored to specific application needs.

The differentiating strategy of the company is in its commitment towards After Sales Service to ensure customer Success.  Trainings are provided in collaboration with global partners with stringent measure to ensure successful knowledge transfer.

The company’s core competencies in the form of technical expertise in application and instrumentation is a value-added service, offered to the customers in the form of trainings and equipment calibration, service and maintenance.

The company’s ISO 9001:2008 quality system processes ensure the operation of stringent external and internal quality control and emphasize the required framework for the quality standard to validate all the work process of After sales service.

• Inspection visits, Repairs at site, stocking of spares.
• Periodical Preventive Maintenance Services (PPM) to ensure the optimal efficiency of the system with minimum operating cost
• Maintenance Kits are designed by keeping in mind on smooth & un-interrupted operation of the instruments with the lowest cost.
• To minimize the down time with specialized engineering team based on to the 7 main regions to manage island wide services. (Down South/Colombo/Kandy/North Central/North & East/Sabaragamuwa/Negombo-Kelaniya)
• Separate expert team is allocated for HiTEC instrumentation range for better support & they are well trained for their relevant products rage.
• Well-equipped Electronics workshop for repairs where an extensive attention is required.
• Operational and application trainings to customers for correct technology transfer.